Questions & Answers.....
| Question: What else should I bring to my party? Answer: All guests are required to wear socks to play on the inflatables. If someone forgets to bring socks we have them for sale at the front desk. We provide a cake knife and matches. You bring your candle. Question: Can I bring my own food? Answer: No. The only food you are allowed to bring into the facility is chips (no dip), cake and candy. We cannot store an ice cream cake. Please alert the staff of special dietary needs or allergic conditions. Sodas, spring water and juice boxes are available for purchase. You can order pizza & drinks for the adults. Water in a pitcher is available. Absolutely no Alcohol allowed at our children's facility. Question: Can I bring confetti, pinata or hang a streamer? Answer: To help maintain our play room decorations we do not allow you to bring any silly string, pinata's or banners. Question: When do you need a head count if I'm ordering pizza or goodie bags? Answer: 3 days before your party. However, if you are having more people than expected please call the day before with an updated count. Question: Does each guest need a separate waiver? Answer: You need 1 waiver per immediate family. We have extras at the gym if someone forgets theirs. A waiver must be signed for person to participate. Question: How many guests may I invite? Answer: 25 kids are included in most party packages except toddler and mini parties which the count is 15. There is a charge for each guest over the party limit. Adults (18 years old and older) are free and toddlers under 1 are free. Maximum # of 35 kids is permitted and no more than 45 guests total (including the adults). Over 45 guests will not fit in the eating room. Question: Can I extend the eating room time? Due to the rotation of the parties, we are required to adhere to a strict schedule to ensure that all of our party goers have the same opportunity to enjoy their complete experience 40 minutes in the eating room. We appreciate your cooperation in ending your party on time the next party coming in would like to have the same private party time in the eating room as your party. There will be a $10 fee for every 5 minutes you remain in the eating room past your ending party time. Question: Can adults and children under the age of 2 participate on the inflatables? Answer: Yes unless noted otherwise. An adult cannot go down a slide with a child. You cannot be over the 200 pound weight limit. Parents should not bounce at the same time as a young child. Parents must be in socks too. Children under the age of 2 should not be on the inflatables with a group of older children they should be with their own age group or by themselves unless they are on the toddler inflatable designed for them. Question: Will there be someone to supervise the kids in the play rooms? Answer: There is always someone supervising the kids. The large party rooms do not have any organized activities. The toddler room does provide supervised activities with the parties if requested. Question: Can I give the party host a tip? Answer: Tipping is greatly appreciated. If you feel your party host has done a great job please feel free to tip. Question: What if I need to cancel my party? Answer: If you need to cancel or change a party and it is within 14 days of you reserved date you will be responsible for 50% of the cost of the party. If it is within 2 days you will be responsible for 100% of the party cost. Question: Payment Answer: We accept Visa and Mastercard, check and cash. If your check is dishonored or returned for any reason, we will electronically debit your account for the amount of the check plus a processing fee of $50 through Checktrack. |
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| 3310 Noble Pond Way #101, Woodbridge, Va 22193 lbradshaw05@comcast.net - 703-878-0100 |
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